SHIPPING METHODS AND CHARGES
Orders are generally shipped within two business days (excluding weekends and holidays). A packing slip is included in each shipment. It contains the order number, member number and name, product code, product name, price, and the amount and method of payment. Members should keep these packing slips for personal accounting records. Package tracking is available through most major carriers.
SHIPPING DISCREPANCIES
When you receive an order, you should check the products against the packing slip to make certain there is no discrepancy or damage. Please notify best-diffuser of any shipping discrepancies or damage as soon as possible. Failure to notify best-diffuser of any shipping discrepancy or damage within five business days of receipt of shipment will forfeit your right to request a correction.
The Return Merchandise Authorization (RMA) number is required for the processing of all shipping discrepancies or damage claims.
If the RMA number is not included, best-diffuser will not process shipping discrepancies, issue credits, or replace damaged products.
The RMA is included in each order when packaged for shipping.
To correct any problem you may have encountered with your shipments, please contact Customer Service. A Customer Service representative will discuss the steps to rectify the situation and issue a Return Merchandise Authorization (RMA) number.